Information We Collect
We collect information you provide directly to us when you contact us, subscribe to services, request support, or complete a payment.
- Contact information (name, email, phone number)
- Business details relevant to onboarding and service delivery
- Account, billing, and transaction-related details
- Support communications and service requests
- Technical data such as IP address, browser type, and analytics data
How We Use Your Information
We use the information we collect to:
- Provide and manage digital infrastructure and support services
- Process recurring subscription billing and payment records
- Respond to support inquiries and troubleshoot technical issues
- Improve website performance, reliability, and user experience
- Send service updates, billing notices, and security communications
- Comply with legal, regulatory, and contractual obligations
How We Share Information
We do not sell personal information. We may share information with:
- Service providers that help us operate our business (for example: hosting and payment processors)
- Professional advisors and legal authorities when required by law
- Authorized client representatives as needed to deliver contracted services
Payments
Payment transactions are processed by Stripe. We do not store full payment card details on our servers. Please review Stripe's privacy policy for details on how payment information is handled.
Data Retention
We retain personal information only as long as necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements, and comply with legal obligations.
Data Security
We use commercially reasonable administrative, technical, and organizational safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices
You may request to access, update, or delete personal information we hold about you, subject to applicable law and legitimate business needs. To make a request, contact us at the email below.
Policy Updates
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at info@snrglabs.com